Job Description

Veterinary Receptionist / Veterinary Assistant – Part-Time

Frankenmuth Birch Run Veterinary Hospital | Frankenmuth, MI

At Frankenmuth Birch Run Veterinary Hospital, we believe exceptional veterinary care starts with a strong, supportive team. We are looking for a friendly, dependable, and motivated Part-Time Veterinary Receptionist with the ability to assist our clinical team when needed.

This position will primarily focus on front-desk and client service responsibilities, but previous veterinary assistant or animal-handling experience is highly preferred. The ideal candidate is someone who is comfortable communicating with clients, working in a fast-paced environment, learning new technology, and jumping in to support the medical team when needed.

This position will begin with limited part-time hours, with the opportunity for hours and responsibilities to grow toward the end of the year based on hospital needs, performance, and availability.

Job Responsibilities

Reception & Client Service

• Greet clients and patients in a friendly, professional manner
• Check patients in and out of the hospital
• Schedule appointments and maintain an organized appointment calendar
• Answer incoming phone calls and assist with client questions
• Record accurate messages and communicate information to doctors and team members
• Process invoices, payments, deposits, and other client transactions
• Maintain accurate patient and client information within the practice management system
• Assist with prescription requests according to hospital protocols
• Communicate with clients regarding appointments, prescription pickups, records, and follow-up needs
• Handle incoming and outgoing email, mail, medical records, and other correspondence
• Assist clients with pet food, supplements, preventatives, and other hospital products
• Maintain a clean, organized, and welcoming reception and waiting area
• Provide excellent customer service, even during busy or emotionally difficult situations
• Work closely with doctors, technicians, assistants, and management to keep patient flow running smoothly

Veterinary Assistant Support

• Assist veterinarians and veterinary technicians during appointments and treatments
• Safely restrain dogs, cats, and other patients using compassionate, low-stress handling techniques
• Help prepare exam rooms and treatment areas
• Assist with cleaning and resetting rooms between appointments
• Help transport patients between reception, exam rooms, and treatment areas
• Assist with basic patient care and hospital cleaning duties
• Help maintain stocked and organized exam rooms and treatment areas
• Support the medical team during busy periods as directed
• Assist with laboratory samples, procedures, or other clinical tasks based on demonstrated training and competency

Skills / Qualifications

• High school diploma or equivalent
• Previous veterinary reception, veterinary assistant, animal care, medical reception, or customer service experience preferred
• Veterinary assistant experience is strongly preferred
• Comfortable handling dogs and cats of various sizes and temperaments
• Excellent customer service and communication skills
• Strong organizational and multitasking abilities
• Comfortable working with computers, phones, email, and veterinary practice-management software
• Ability to learn new technology and hospital protocols
• Professional, positive, and team-oriented attitude
• Ability to remain calm and professional in a fast-paced environment
• Dependable and willing to assist wherever needed
• Strong attention to detail and ability to follow established procedures
• Ability to maintain client and patient confidentiality
• Ability to lift up to 50 pounds and safely stoop, bend, kneel, and remain on your feet for extended periods

What We're Looking For

We are looking for someone who genuinely enjoys working with both people and animals. The right candidate understands that veterinary medicine requires flexibility, teamwork, compassion, and strong communication.

This role would be an excellent fit for someone who has worked as a veterinary assistant previously but also enjoys client communication and front-desk responsibilities—or an experienced veterinary receptionist who is comfortable learning additional hands-on skills.

Being willing to step outside of one specific role and support the team where needed is an important part of our hospital culture.

Position Details

Position: Part-Time Veterinary Receptionist / Veterinary Assistant Location: Frankenmuth Birch Run Veterinary Hospital – Frankenmuth, MI Schedule: Limited part-time hours to start, with the opportunity for additional hours and growth toward the end of the year Compensation: Competitive pay based on experience

Benefits & Growth

• Competitive base pay
• Revenue sharing opportunities for eligible Team Members
• Medical, dental, and vision insurance for eligible Team Members
• 401(k) with company match
• Paid time off for eligible Team Members
• Continuing education opportunities
• Mental health and wellness support
• Employee pet-care benefits
• Opportunities for professional development and growth within CareVet

Join Our Team

If you're dependable, personable, comfortable around animals, and enjoy being part of a team where every day is a little different, we'd love to hear from you.

This is a great opportunity to join our hospital in a part-time capacity with the potential to take on additional hours and responsibilities as the position grows.

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