Job Description

Job Description and Duties

Under the supervision of the Supervisor I of the Company Licensing Unit, the Analyst I is responsible for reviewing and processing liability insurance documentation, tracking policy expirations, and issuing suspension notices to licensees who fail to comply with statutory requirements under the Business and Professions Code. The role also includes reviewing and processing Locksmith and Proprietary Private Security Employer applications, as well as monitoring corporate and LLC standing with the Franchise Tax Board and Secretary of State to determine when license suspensions are warranted. The Analyst I prepares and sends correspondence, updates records in the BreEZe licensing system, and reinstates licenses once compliance is met. Additionally, the position provides customer service to applicants and licensees, assists with inquiries at the public counter, and supports the unit with general office tasks and document processing.

In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination. Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians.

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CalCareers Exams: Once you find the job you want, we need to learn more about you. We will evaluate your education, experience, abilities, and knowledge through an assessment. The assessment process can take many forms, including an interview or exam, depending on the job.

You will find additional information about the job in the .

Working Conditions

Candidates who reside outside of the State of California may be admitted to the job interview. However, they must reside in the State of California once they are hired and start working.

Effective July 1, 2025, the State of California implemented the Personal Leave Program 2025 (PLP 2025) which reduces an employee's monthly salary in exchange for leave credits. Employees appointed to this classification will have their monthly salary reduced and will accrue hours of PLP 2025 on the first day of each pay period as outlined on "Section 2113 - Personal Leave Program (PLP)" of the CalHR Manual. The salary range(s) included on this job posting do not reflect the reduction in pay.

The incumbent works in an office setting, with artificial light and temperature control. The ability to use a personal computer and telephone is essential. The position requires bending and stooping whenever it is necessary to retrieve files. Ability to professionally and courteously handle calls/correspondence of various tones and temperaments from the public (including licensees) is essential. Regular attendance and punctuality are an essential part of this job.

Special Requirements

Criminal Offender Record Information: Title 11, section 703 (d) of the California Code of Regulations requires criminal record checks of all personnel who have access to Criminal Offender Record Information (CORI). Pursuant to this requirement, applicants for this position will be required to submit fingerprints to the Department of Justice and be cleared before hiring. In accordance to DCA's (CORI) procedures, clearance shall be maintained while employed in a CORI-designated position. Additionally, the position routinely works with sensitive and confidential issues and/or materials and is expected to maintain the privacy and confidentiality of documents and topics pertaining to individuals or to sensitive program materials at all times.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

The incumbent must work well with other staff in the Bureau and the Department and maintain privacy and confidentiality of documents and topics pertaining to individuals or to sensitive program matters at all times. The incumbent must possess good interpersonal skills, good judgment in decision-making, good communication, tact, diplomacy, and problem-solving skills. The incumbent must be responsive to management needs and be aware of potential precedent-setting decisions that could have state-wide impact. Regular and consistent attendance is required. Travel may be required.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Filing Instructions

If you are using education to meet the minimum qualifications, as specified in the classification specification (), please include a copy of your degree or unofficial transcripts with your application package. Please be aware that if you are selected for the position, you will be required to submit official sealed transcripts.

Using the online application system as specified in the announcement is the preferred method for applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.

Do not include confidential information such as social security numbers, date of birth, marital status, equal employment opportunity data, examination scores, and LEAP information.

Applicants who wish to submit hard copy applications shall use the most current version of the State application (STD. 678). 

Applicants who fail to submit the most current version of the STD. 678 may be disqualified.

Multiple positions may become available.

Electronic Submission:

Application and any applicable required documents may be submitted electronically through CalCareers account. The application packages must be received electronically by 11:59 p.m. on the final filing date as state on the job vacancy announcement.

U.S Postal Service Mail:

Application and any applicable required documents may be submitted by mail. The envelope must be postmarked before or on the final filing date as stated on the job vacancy announcement.

Hand Delivery:

Application and any applicable required documents may be hand delivered by 5:00 p.m. on the final filing date as stated on the job vacancy announcement. Application packages postmarked, personally delivered, or received via interagency mail after 5:00 p.m. on the final filing date will not be accepted for any reason. Do not submit applications to the California Department of Human Resources (CalHR). Drop off location may be non-operational on weekends and holidays.

Please note the CalCareer system will not allow you to make changes to your application information once it is submitted. If you have updates to your online application after you have submitted it, please contact JobPostings@dca.ca.gov. For all other questions, regarding your CalHR CalCareer account, you may contact the CalCareer unit at (866)844-8671.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications -

  All applicants are required to submit a Statement of Qualifications (SOQ) with their application. In your SOQ, describe your experience, knowledge, and competencies as they relate to this position/duty statement, specifically answering the questions below. The items must be addressed and numbered in the same order as listed. Submissions should be no more than two (2) pages, single-spaced, using 12-point Century Gothic font, and include footer center page numbers. Please place your name and the job control number in the top right corner.

  1. Describe your analytical, business writing, and customer service skills.

  2. Please describe your experience with handling multiple projects with competing deadlines. What challenges have you faced? How did you overcome the challenges that were presented to you? 

  3. When learning a new task or workload, what steps do you take to ensure you can accurately complete the task independently in the future? 

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